Support hours
Monday to Friday, 08:00–18:00 UTC. Messages sent at weekends are answered on the next working day, wherever you are in the world.
Base camp directory
Contact the Expedition Crew
Pick the inbox that matches your message so it reaches the right person first. There is no form on this site — email works best.
General questions
Game, content and anything about the site
safari@nafetorer.proReply within 2 business daysTechnical support
Wheel, casting, display, language or score problems
support@nafetorer.proReply within 1–2 business daysAccessibility & feedback
Barriers, ideas and suggestions
safari@nafetorer.proReply within 3 business days
What to include
- Your browser and its version
- Device type and operating system
- The language selected on the site
- What you did and what happened instead
- A screenshot, if it helps to show the problem
Never send us
- Passwords or sign-in codes
- Bank card or payment details
- Identity documents or ID numbers
- Health or other sensitive personal data
Quick answers
Can I get my score reset?
Your best score lives only in your browser. Clearing this site's storage resets it — we cannot see or change it.
The Get Bonus button disappeared. Why?
The wheel can be turned once per session. Close the browser tab and start a new session to see the button again.
Do you offer prizes or payouts?
No. The game has no prizes, payouts or purchases of any kind.
Can I write in another language?
Yes — write in any of the seven site languages and we will reply in the same one where possible.